Comcast 'embarrassed' by customer service rep - 7News Boston WHDH-TV

Comcast 'embarrassed' by customer service rep

Posted: Updated:
PHILADELPHIA (AP) - Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, "I can guarantee right now that you are doing an incredibly good job of helping your company be worse."

Philadelphia-based Comcast said Tuesday the employee's behavior is unacceptable and the company is "embarrassed" by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.
  • U.S. & World NewsMore>>

  • New Jersey loses 4th casino as Trump Plaza closes

    New Jersey loses 4th casino as Trump Plaza closes

    Tuesday, September 16 2014 3:22 PM EDT2014-09-16 19:22:45 GMT
    When Trump Plaza opened on May 14, 1984, Donald Trump called it the finest building in Atlantic City, and possibly the nation.[more]
    The supervisor drew his finger in a slashing motion moments after the final hand of blackjack had been dealt at Trump Plaza Hotel & Casino.[more]
  • History books spark latest Texas classroom battle

    History books spark latest Texas classroom battle

    Tuesday, September 16 2014 3:22 PM EDT2014-09-16 19:22:39 GMT
    As Texas mulls new history textbooks for its 5-plus million public school students, some academics are decrying lessons they say exaggerate the influence of Christian values on America's Founding Fathers.[more]
    As Texas mulls new history textbooks for its 5-plus million public school students, some academics are decrying lessons they say exaggerate the influence of Christian values on America's Founding Fathers.[more]
  • UN: Nearly $1 billion needed now to stop Ebola

    UN: Nearly $1 billion needed now to stop Ebola

    Tuesday, September 16 2014 3:22 PM EDT2014-09-16 19:22:32 GMT
    The World Health Organization says China is sending a laboratory team to Sierra Leone to help fight the Ebola outbreak, as international efforts to stop the dreaded disease ramp up.[more]
    The number of Ebola cases could start doubling every three weeks in West Africa, the World Health Organization said Tuesday, warning that the outbreak will cost nearly $1 billion to contain so it does not turn into a...[more]
  • Stay Connected

  • Like Us on Facebook
  • Follow Us on Twitter
Powered by WorldNow

WHDH TV 7NBC WLVI TV CW56
Sunbeam Television Corp
7 Bulfinch Place
Boston, MA 02114

News Tips: (800) 280-TIPS
Tell Hank: (855) 247-HANK

Can't find something?
Connect with us here:
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and WHDH. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.